Terms & Conditions

Dark Malta Tours
Website: darkmaltatours.com

Last Updated: 26 June 2026

Welcome to Dark Malta Tours.

These Terms & Conditions govern the use of this website and the booking of tours and experiences provided by Dark Malta Tours. By booking a tour or using this website, you agree to the terms outlined below.

About Us

Dark Malta Tours provides guided historical walking tours and related experiences in Malta focused on dark history, folklore, crime, death, legends, the Roman Inquisition, torture, adult themes and related heritage topics.

Tours are conducted in person at scheduled dates, times, and locations communicated during the booking process and through the website.

Bookings and payments are processed online through secure third-party payment providers including Stripe.

Booking a Tour

Bookings can be made through the website and are subject to availability.

When making a booking, you agree that:

  • The information you provide is accurate and complete.
  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will arrive at the designated meeting point on time.

A booking is confirmed only after a payment option has been successfully processed and you receive a confirmation email.

Tour Information

Dark Malta Tours aims to provide accurate descriptions, timings, and details for all tours. However:

  • Tour routes, venues, and timings may occasionally change due to weather, safety concerns, local restrictions, public events, or circumstances beyond reasonable control.
  • Tours may include discussion of historical violence, executions, crime, superstition, torture, or other mature themes and may not be suitable for young children.
  • Walking tours may involve uneven surfaces, stairs, narrow streets, and extended periods of walking.

Participants are responsible for assessing their own physical ability to participate.

Pricing and Payments

All prices displayed on the website are shown in Euro (€) unless otherwise stated.

Payments are securely processed through Stripe and other approved payment providers.

Dark Malta Tours does not store your full payment card details.

Prices may change at any time, but changes will not affect confirmed bookings.

Returns and Refunds

Dark Malta Tours aims to offer a fair and flexible cancellation policy for customers.

Customer Cancellations

Customers may cancel a booking and receive a full refund provided the cancellation request is made at least 24 hours before the scheduled tour start time.

To request a cancellation, customers should contact Dark Malta Tours using the contact details provided on the website.

Cancellations Within 24 Hours

Unfortunately, refunds cannot be provided for cancellations made less than 24 hours before the tour begins, including:

  • No-shows
  • Late arrivals
  • Failure to attend the meeting point
  • Last-minute personal schedule changes

This policy exists because places on tours are limited and preparations are made in advance for confirmed participants.

Tour Cancellations by Dark Malta Tours

If a tour is cancelled by Dark Malta Tours due to weather, illness, insufficient numbers, safety concerns, or unforeseen circumstances, customers will be offered:

  • A full refund; or
  • The option to transfer to another available tour date.

Refunds approved under this policy will be processed back to the original payment method within a reasonable timeframe depending on banking and payment provider processing times.

Private Bookings

The terms in the following three sections specifically apply to all private tours and bespoke bookings made with Dark Malta Tours, whether for private individuals, travel groups, educational institutions, or corporate clients.

1. Cancellation Policy

Cancellations must be made in writing by email.

  • Cancellations made 14 days or more before the scheduled tour date will receive a full refund of any payments made.
  • Cancellations made between 7 and 13 days before the tour date will receive a 50% refund.
  • Cancellations made less than 7 days before the tour date, or in the event of a no-show, are non-refundable.

If Dark Malta Tours is required to cancel a booking due to unforeseen circumstances, clients will be offered the choice of an alternative date or a full refund of any payments received.

2. Postponement / Rescheduling Policy

We understand that plans can change and will make every effort to accommodate requests to reschedule.

  • Requests to postpone or reschedule should be made in writing as soon as possible.
  • Rescheduling requests made at least 7 days before the tour date will normally be accommodated without charge, subject to guide availability.
  • Requests made with less than 7 days’ notice may incur an administration fee or be treated as a cancellation if a suitable alternative date cannot be agreed.

Rescheduled bookings remain subject to availability.

3. Group Size Changes

The quoted price for a private booking is based on the number of participants confirmed at the time of booking.

Should the group size change before the tour:

  • If additional participants are added, the total booking fee will be adjusted to reflect the revised group size in accordance with our current pricing.
  • If the number of participants decreases, the booking fee will be reduced where the revised group falls within a lower pricing band. If the booking is subject to a minimum group charge, that minimum charge will continue to apply.

To ensure appropriate staffing and planning, clients should notify Dark Malta Tours of any changes to group numbers as soon as possible and, where possible, no later than 48 hours before the scheduled tour.

Final charges will be based on the confirmed group size immediately prior to the tour unless otherwise agreed in writing.

All Customer Responsibilities

All participants agree to:

  • Behave respectfully toward guides, staff, other guests, residents, and public property.
  • Follow reasonable safety instructions during tours.
  • Avoid behaviour that is disruptive, abusive, threatening, intoxicated, or dangerous.

Dark Malta Tours reserves the right to refuse participation or remove individuals from a tour without refund if behaviour is considered unsafe or inappropriate.

Liability

Participation in all tours organised by Dark Malta Tours is at the customer’s own risk.

To the maximum extent permitted by law, Dark Malta Tours shall not be liable for:

  • Personal injury
  • Loss or damage to personal belongings
  • Delays, interruptions, or cancellations caused by circumstances outside reasonable control
  • Indirect or consequential losses

Nothing in these Terms excludes liability where exclusion is not permitted by the applicable law.

Intellectual Property

All content on the website, including text, branding, logos, tour descriptions, photographs, and original material, is owned by Dark Malta Tours unless otherwise stated.

Content may not be copied, reproduced, or redistributed without prior written permission.

Privacy

Personal information submitted through the website will be used only for booking administration, communication, customer support, and related business purposes.

Payment information is processed securely by third-party providers, including Stripe.

For more information, please refer to the website’s Privacy Policy.

Force Majeure

Dark Malta Tours shall not be held responsible for delays, changes, or cancellations caused by events beyond reasonable control, including but not limited to:

  • Severe weather
  • Government restrictions
  • Public emergencies
  • Transport disruptions
  • Strikes
  • Natural disasters

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malta.

Any disputes arising from these terms shall be subject to the jurisdiction of the Maltese courts.

Contact Information

For questions, cancellations, or customer support, please contact:

Dark Malta Tours
Website: darkmaltatours.com

Email: hello [at] darkmaltatours [dot] com

For Stripe compliance and any customer transparency issues, contact: hello [at] darkmaltatours [dot] com